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Firecracker 5k FAQs & Contact Info

Is there gear check? Can i bring my dog? Find the answers to these questions and more on the Palmetto Running Company Hilton Head Firecracker 5K FAQ page. Be sure to read our full FAQ section where you can find answers to our most commonly asked questions! 

Live Event FAQS

Where can I check to see if I'm registered?

You can check via this link!

Can I get a refund if I register, but don't run?

All sales are final. No refunds will be given, unless you are registered for a live race and the live race is cancelled by the event organizer due to COVID-19 or any of its variants (the “Pandemic”) and/or governmental restrictions put in place as a result of or in connection with the Pandemic which make the live race unfeasible or impractical to run, in which case refunds will be given upon request. A date or venue change is not a cancellation.

When is packet pickup/registration?

Packet pickup will take place from 2:00 p.m. to 6:00 p.m. on July 3rd at Palmetto Running Company at Shelter Cove Town Center (28 Shelter Cove Lane, Unit 117, Hilton Head Island, SC 29928). Parking is available in the town center’s parking lots. Packet pickup will also be available race morning, July 4th, from 6:15 a.m. to 7:45 a.m. at Jarvis Creek Park (100 Jarvis Park Road, Hilton Head Island, SC 29928).

Can someone else pick up my packet for me?

Yes! If someone is picking up your packet, please ensure they have either your confirmation email or a picture of your photo ID (a picture on your phone works great!).

Are the roads closed during the race?

The course will not be closed to car traffic but there will be runner lanes with cones, signs, and race marshals directing traffic.

Will there be a bag check?

Yes, there will be a bag check available on race morning.

Where are the water stops?

There will be two water stops located on the course for all runners.

Can I run with headphones?

For safety reasons, we discourage the use of headphones on the course. Truthfully, this is one of the prettiest routes you’ll find, both visually and aurally. Why not take a day off from the buds and enjoy the sounds of Spring and a “running conversation” with some new friends?

Can I run with a baby Stroller?

Yes, but we ask that you please start at the back of the pack as a courtesy to other runners.

Can I run with my dog?

No, we love dogs but they’re not allowed on the course during the race.

Is there an age limit?

No, we allow anyone to run this race. With that said, you should be prepared and cleared to run this distance. Minors will be required to have a parent/ guardian signature to participate in this race.

What about GPSP course measurements?

The course is certified and accurate according to USATF standards. However your GPS measurement of the course is bound to be different and will most likely show the distance covered to be “long.” This is normal, and here’s a very technical explanation why: In GPS We Trust.

Where is the best place for spectators to watch?

The entire course is spectator-friendly but the best spot would be near the Start-Finish. Spectators are advised to pick their spots early – please do not attempt to drive on the course during the race!

What are the AWD (athletes with disabilities) guidelines and event rules?

Ventures Endurance happily welcomes all athletes to participate in our events. Athletes with Disabilities (AWD) include, but are not limited to the flowing athletes, Blade Runners, Visually Impaired Runners, Adaptive / Guided Runners, Pushed Athletes, Push Rim, Racing Chair and Hand Cycles.

To participate as an AWD athlete you must notify the Race Director of your participation a minimum of 20 days in advance. This allows our staff to ensure the safety and security of each athlete on the course prepare the ES (early starters) corral for athletes. To ensure your spot and be approved as an AWD participant please contact awd@venturesendurance.com. Should there be a duo team, a coupon code may be provided for the pusher/coach by emailing awd@venturesendurance.com. Here are the Ventures Endurance Athletes with Disabilities Event Rules.

Who should I email for press inquiries?

Contact our team at pr@gannett.com!

Virtual Event FAQS

Where can I run/walk?

Anywhere! This is your virtual run, and we want you to complete it wherever and whenever you want between June 20th and July 31st. Sidewalks, trails, and treadmills are all fair game.

When do I need to complete my run?

You can complete your run anytime between June 20th and July 31st. Once you complete your run, you can log your results online. After that, you can download your Finisher’s Certificate, see how you rank on our active leaderboard, and upload photos to share with fellow participants. To receive a Finisher’s Certificate, your run must be completed and logged by July 31st.

How do I track my distance and time?

For the Virtual Run, we accept results on the honor system, but the most accurate tracking is typically via a device with GPS tracking.

How do I log my results?

After you’ve completed your run, click the Log Result button on your Virtual Run registration to enter your time. Once you’ve entered your run time, click the Finisher Certificate button to download your personalized Finisher Certificate.

What items are included with the Virtual Firecracker 5k?

We’ll ship the same awesome goodie bag* right to you with your commemorative race t-shirt and sparkling finishers medal right to your door. *The complimentary beers given to participants at the live event are not included in the virtual offering.

What do I do if my goodie bag doesn’t fit? Can I swap it?

We do not offer any size exchanges post packet shipment. All changes to sizes need to be made prior to confirming registration. We highly recommend that all participants take care to view the sizing chart to order the correct size.

When will my packet ship?

Race packets for the virtual run will begin to ship within 1-2 weeks of the live event.

Do I need to submit results to get a medal?

No. Your medal will be mailed to you with your packet after you register!

Do you ship internationally?

The Firecracker 5k Virtual Run is currently available only for addresses within the United States, including Alaska and Hawaii*. *Shipments to Alaska and Hawaii will incur an additional shipping fee.

Still Have Questions?

The answers to 99.9% of the questions we get asked every day are already on this awesome website, which means you’ll find an answer much quicker here than by emailing us and waiting a few days for a response! Of course, if you’ve read every word on this site and still can’t find the answer, shoot us an email and we’ll respond as soon as we can!

For customer service inquiries, contact our team at info@firecracker-5k.com. For press inquiries, contact our team at pr@gannett.com!